Overview
This Privacy Policy applies to the POSX mobile application ("POSX," "we," "our," or "us"). By using POSX, you acknowledge the practices described in this policy.
Products, sales, stock, customer records, credit records, and reports are stored locally on your device. POSX does not use advertising SDKs or analytics trackers.
Information we handle
Account and licence information
When you create or use a POSX account, we process your shop name, email address, password, account identifier, subscription or trial plan, licence status, and related dates. Authentication credentials are handled by Google Firebase Authentication. We do not have access to your plain-text password.
Business information stored on your device
Information you enter into POSX may include product names, prices, barcodes, inventory records, sales, payment methods, customer names, phone numbers, notes, credit balances, payment history, and reports. This business information is saved locally on your device and is separated by POSX account.
Camera access
POSX requests camera permission only when you use the barcode or QR-code scanner. Camera frames are used to recognize a code and are not saved by POSX or uploaded to our servers. You may deny camera access and enter a barcode manually.
Technical information processed by Firebase
To provide secure sign-in and licence verification, Firebase may process technical information such as your IP address, device or browser user-agent information, and authentication activity. Licence records are stored in Cloud Firestore.
How we use information
We use information only as reasonably necessary to:
- Create, authenticate, and maintain your POSX account.
- Verify trial or paid access and prevent unauthorised use.
- Provide point-of-sale, stock, customer, credit, and reporting features.
- Respond to support, account, and deletion requests.
- Protect POSX, its users, and the integrity of our services.
- Comply with applicable legal obligations.
We do not use your information for behavioural advertising, sell personal information, or build advertising profiles.
Storage and retention
Your POS records are stored locally on your device. They remain there until you delete them, clear the app's data, or uninstall POSX. Signing out does not automatically erase local business records.
Account and licence information stored through Firebase is retained while your account is active and for a reasonable period afterward when necessary for support, security, dispute resolution, or legal compliance. When information is no longer needed, we delete or anonymise it where reasonably practicable.
Request account deletion
You may request deletion of your POSX account and associated server-side account and licence information at any time. Send your request from the email address connected to your account, or include that email address so we can verify ownership.
After verifying the request, we will delete the Firebase Authentication account and associated licence record, subject to any information we must retain for legal, security, or fraud prevention purposes. Local POS records on your device are not removed remotely; clear the app's storage or uninstall POSX to remove them. We aim to complete verified requests within 30 days.
Security
We use reasonable technical and organisational measures designed to protect information. These include authenticated access, account-based separation of local records, Firebase security rules, and encrypted transmission when POSX communicates with Firebase. No method of electronic storage or transmission is completely secure, so absolute security cannot be guaranteed.
You are responsible for keeping your device and account credentials secure. Do not share your password, and use device-level protections such as a screen lock where available.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information associated with your account, and to object to certain processing. You may also withdraw camera permission through your device settings.
To exercise a privacy right, contact us using the details below. We may ask for reasonable information to verify that the request relates to your account.
Children's privacy
POSX is a business point-of-sale application and is not directed to children under 13, or the minimum legal age in the relevant country. We do not knowingly collect personal information from children. If you believe a child has provided account information, contact us so we can review and delete it where appropriate.
Changes to this policy
We may update this Privacy Policy when POSX features, data practices, or legal requirements change. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated in the app where appropriate.
Questions? We're here to help.
For privacy questions, account requests, or concerns about how POSX handles information, contact POSX Support.